Website & Consumer Terms of Use

These Website & Consumer Terms of Use (“Consumer Terms”) govern your use of the Belle Biz website and any Belle Biz-powered booking page, booking link, QR code, check-in experience, or other consumer-facing flow (together, the “Platform”).

If you are a salon, spa, or other business using Belle Biz to run your operations, your use is governed instead by our Business Services Terms of Service.

1. Acceptance

By accessing or using the Platform, you agree to these Consumer Terms and to:

• Acceptable Use Policy
• Privacy Notice for Consumers
• Privacy Policy
• Cookie Policy

If you do not agree, do not use the Platform.

2. Belle Biz Is a Technology Provider, Not Your Service Provider

This is the most important thing to understand about these Consumer Terms.

• The Business provides your services. When you book an appointment or check in through a Belle Biz-powered page, you are transacting with an independent salon, spa, barbershop, or similar business (the “Business”), not with Belle Biz.
• Belle Biz supplies only the software. Belle Biz provides the booking, check-in, and communication technology used by that Business. Belle Biz is not a party to your appointment, and does not provide, supervise, endorse, license, employ, inspect, or guarantee any Business, its staff, its premises, or its services.
• The Business sets its own terms. Prices, service descriptions, availability, staff assignment, deposits, cancellation and no-show rules, refunds, gift card terms, loyalty program terms, and health and safety practices are set and controlled entirely by the Business.
• Direct your questions to the Business. Any question, complaint, dispute, refund request, injury claim, or dissatisfaction relating to services booked or received must be raised with the Business directly. Belle Biz has no obligation to intervene, mediate, refund, or compensate, and no authority to do so on the Business's behalf.

3. Bookings, Cancellations, and Payments

• Confirmation. Submitting a booking request does not guarantee an appointment. Appointments are subject to the Business's acceptance and availability.
• Accuracy. You are responsible for providing accurate contact and appointment information. Belle Biz is not responsible for a missed or misdirected appointment resulting from information you entered incorrectly.
• Cancellation and no-show policies. Any cancellation window, deposit, no-show fee, or late fee is the Business's policy. Belle Biz does not set, collect, or refund these amounts on its own account.
• Payments. Where online payment is enabled, payments are processed by third-party payment and merchant providers under their own terms. Belle Biz is not a payment processor, merchant acquirer, or money services business, does not store full payment card numbers, and is not responsible for declined transactions, holds, chargebacks, or settlement timing.

4. Messages You Receive

• Transactional messages. You may receive appointment confirmations, reminders, and check-in messages by SMS or email in connection with a booking you made.
• Promotional messages. If a Business sends you marketing messages, that Business — not Belle Biz — is responsible for obtaining your consent and for honoring your opt-out. Follow the opt-out instructions in the message (for example, replying “STOP” to an SMS where provided), or contact the Business.
• Carrier terms. Message and data rates may apply. Delivery depends on carrier networks and is not guaranteed.

5. Acceptable Use

You must comply with the Acceptable Use Policy. In particular, you must not use the Platform to make fraudulent or abusive bookings, to harass a Business or its staff, to submit false or defamatory content, to scrape or overload the Platform, or to attempt to access another person's booking information. Belle Biz may restrict or block access to any user who does so, immediately and without notice.

6. Reviews and Submitted Content

If you submit a review, rating, photograph, note, or other content, you represent that it is truthful, that it is your own or that you have the rights to it, and that it does not infringe anyone's rights. You grant Belle Biz and the relevant Business a non-exclusive, worldwide, royalty-free licence to use, host, reproduce, display, and distribute that content in connection with the Platform and the Business's listing. Belle Biz may remove any content at its discretion, and has no obligation to monitor or review submitted content.

7. AI Assistant

The Platform may offer an AI-powered assistant. Its responses are generated automatically, may be inaccurate or incomplete, and are provided for general information only — they are not advice, and they are not a binding statement of any Business's prices, availability, or policies. Do not submit sensitive personal, health, payment, or confidential information to the assistant. Messages you submit are processed by third-party AI providers as described in the Privacy Policy.

8. Intellectual Property

The Platform, including its software, design, text, graphics, and trademarks, is owned by Belle Biz or its licensors. You may use the Platform only to browse information and to make and manage your own bookings. You may not copy, modify, reverse engineer, scrape, republish, or create derivative works from the Platform.

9. Disclaimers

The Platform is provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, Belle Biz disclaims all warranties, conditions, and representations, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. Belle Biz does not warrant that the Platform will be uninterrupted, timely, secure, or error-free, that any booking will be honored, or that information displayed by a Business (including prices, availability, hours, or service descriptions) is accurate or current — that information is supplied and controlled by the Business.

10. Limitation of Liability

To the maximum extent permitted by law:

• Belle Biz is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, or goodwill, arising out of or relating to the Platform.
• Belle Biz is not liable for any act or omission of a Business, including the quality, safety, legality, timing, pricing, or outcome of any service you book or receive, or for any injury, loss, or damage arising from services provided by a Business.
• Belle Biz's total aggregate liability to you for all claims arising out of or relating to the Platform will not exceed CAD $100.

Nothing in these Consumer Terms limits or excludes liability that cannot be limited or excluded under applicable law, including under consumer protection legislation. If you are a consumer, you may have statutory rights that these Consumer Terms do not affect.

11. Indemnity

You agree to indemnify Belle Biz against any claim, loss, or cost (including reasonable legal fees) arising from your breach of these Consumer Terms, your misuse of the Platform, your submitted content, or your violation of any law or third-party right.

12. Changes

Belle Biz may update these Consumer Terms from time to time. Changes take effect when posted and the “Last Updated” date is revised. Continued use of the Platform after that time constitutes acceptance.

13. Governing Law

These Consumer Terms are governed by the laws of Alberta and the applicable federal laws of Canada. Proceedings must be brought in the courts located in Edmonton, Alberta, except where applicable consumer protection law entitles you to bring proceedings in your place of residence.

14. Contact

For questions about a specific appointment, price, cancellation, refund, or service, please contact the Business you booked with — Belle Biz cannot resolve these on the Business's behalf.